You Can Lead a Horse to Water
Use suggestive selling to increase sales of high profit items.
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Are You Being Served?
Getting your employees to provide 4-star service.
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Going Once ... Going Twice ...
Train your staff to remember who has what meal - without asking the customer.
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Waiter, There's a Fly in my Soup
From unwelcome critters to chipped glasses, help your staff handle the unexpected.
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Practice Makes Perfect
How to train your employees to become expert bottle openers.
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Many Happy Returns
Learn how to handle situations when the customer isn't right.
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Are You Finished Yet?
Earning big tips and return customers depends on many subtle tricks.
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The Power of Sampling
Getting your servers to understanding the value of sampling can improve sales.
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